URANIUM UMS agreement primary goal is to ensure your satisfaction with your running services , and achieve the maximum business benefits with our Business- IT aligned strategy . UMS Program is to improve our Customers’ (IT) Services Level and Ensure that the IT Operations are running equivalently to the Planed Baseline. UMS provides a direct access to the services and technical expertise you need to help maximize the use of your IT infrastructure and minimize the total running costs.

UMS is a combination of mixed skills that are totally unique to provide you advices and guidance to prevent problems occurrence, answering complex queries, and support in resolving issues when they arise.

The UMS Customer Care Portal is a self-service Portal that provides you all information regarding your agreement including agreement balance, consumption, tickets and their status as well as opening new tickets online.